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100% Satisfaction Guarantee
At Sierra Trading Post, we want you, our customers, to be completely satisfied with your purchase and the service we provide.
The above plaque hangs in our headquarters as a symbol of our commitment to your satisfaction. The letter on the plaque was written by a customer who was unsatisfied with the shoes he had received. Obviously well worn, the shoes had been “Hog Ringed” to keep the soles from separating from the rest of the shoe. Although the shoes had been worn for several years, we honored the refund in respect for this customer’s dissatisfaction with the product.
This customer was so shocked by the fact that we requested him to return these shoes that he did not initially believe it. He felt he had gotten adequate use from them, but our CSR insisted that they were not right from the beginning and we wanted them back. We nearly had to twist his arm, but they were finally returned, and we were happy we had righted a wrong from years before.
When you do business with Sierra Trading Post, you’re getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, store credit will be issued. If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.
Sierra Trading Post reserves the right to address and/or deny any return based on the abuse of our return policy.